Simplifying Rental Agreements in 3 Countries: Ramirent’s Digital Shift with eID Easy

The Need: Simplifying rental agreements with eSignatures

As Ramirent transitions its business into the digital age, the demand for online sales and services has rapidly increased. The company needed a solution that allowed clients to sign rental agreements online, streamlining the process of renting equipment. 

Additionally, they wanted to enable new customer sign-ups through digital channels, improving the overall customer experience.

To achieve this, Ramirent required a secure and efficient e-signature solution for both rental contracts and customer registrations, without the need for significant development resources.

Key Needs:

• Secure and efficient process for signing rental agreements and new customer sign-ups
• Minimal resource investment for integration
• Support for the various local eSignature methods used in the Baltic States

The Solution: How eID Easy helped Ramirent

To meet these needs, Ramirent turned to eID Easy for a solution that seamlessly integrates into their online platform.

• Multi-country support: eID Easy is known for supporting worldwide eSignature methods. In Ramirent's case, we connected them to the most commonly used local signing methods in the Baltic States (Lithuania, Latvia, and Estonia).
• Automation: The solution also enabled Ramirent to automate the signing of rental contracts on the company’s end using eID Easy’s qualified e-Seal technology.
• Simplicity: A single integration eliminated the need for multiple local solutions, making the entire process smoother and less costly for Ramirent.

Results: Increased business growth

Since implementing eID Easy’s solution, Ramirent has seen notable improvements in its digital services:

• Higher volume of signed rental contracts through online channels, with both new and existing customers engaging more frequently with the service.
• Efficiency gains by significantly reducing the employee time previously spent on rental contract generation and signing.
• Customer satisfaction has increased as the simplicity and speed of the digital signing process has made renting equipment more accessible.
• No disputes regarding contracts, thanks to the secure and transparent nature of the eSignature solution.

“Ramirent needed a service for authentication and electronic signatures. eID Easy had a competitive package and supported all the Baltic countries, therefore the choice was obvious.”<div class="author">Kristjan Kabin, IT Manager, Ramirent Baltic AS</div>